But to host an event such as a wedding? NEVER AGAIN! I recently had my wedding at the San Juan Marriott Resort Stellaris Casino 7/8/23 and was extremely disappointed in the service received. The hotel is beautiful, location is excellent, and is overall a nice hotel. The banquet and kitchen staff stole the top tier cake of my wedding cake. When I complained about the issue, I was only offered 50,000 points for the inconvenience, which I have yet to receive.Ģ. Just before check in, they told me that the suite was no longer available and gave me 2 connecting rooms instead. 3 months before arrival, I reserved the Executive suite for 6 days, which totaled 321,000 Marriott Bonvoy Points. The director ignored my calls (or should I say, I was told on multiple occasions that she was in a meeting)ġ. Unfortunately, he informed me that his last day of work was a week before my wedding and that the director of events would reach out to me and transition everything. My husband and I couldn’t wait to meet the supervisor in person to say thank you for all of his help. My initial interaction with the sales manager & event supervisor was superb. First, I’m a loyal Marriott customer (Marriott Timeshare Owner 18yrs and a Platinum elite member). I recently had my wedding at the San Juan Marriott Resort Stellaris Casino 7/8/23 and was extremely disappointed in the service received. But to host an event such as a wedding? NEVER AGAIN!
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